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Privacy Policy
How we protect your personal and financial information
At RocketPlay Casino, we protect your personal information with comprehensive data security measures. During account creation, we collect your name, email, date of birth, and address to verify your identity and comply with responsible gaming standards. This data is encrypted and stored securely. When you deposit or withdraw using any of our 12 payment methods (Bitcoin, Visa, Mastercard, Ethereum, Skrill, Tether, Dogecoin, Litecoin, TRON, Neteller, MuchBetter, and USDT), your financial details remain encrypted throughout the transaction. We never share banking credentials with third parties, and our payment processors adhere to international security standards.
We monitor gameplay activity across our casino, live dealer offerings (powered by Evolution and Pragmatic Play), and sports betting services to prevent fraud and money laundering. Your betting history helps us maintain platform integrity and identify suspicious patterns. You retain the right to request access to your personal data or request deletion, subject to applicable legal requirements.
Your contact details are used exclusively for account management, optional promotional communications, and customer support via email, live chat, phone, Facebook, or Telegram. You can disable marketing messages at any time. We do not sell your information to external companies.
Our privacy practices comply with relevant regulations governing Australian online gaming. Any significant changes to this policy will be communicated to you promptly.
Data
How we collect, protect, and handle your personal information
At RocketPlay Casino, we collect personal information to deliver our services, process transactions, and maintain account security. This includes your name, email address, date of birth, phone number, and payment details when you register or make a deposit. We also track gameplay activity, device information, and IP addresses to detect fraud and ensure responsible gaming compliance across our platform.
Your data is encrypted using industry-standard protocols. Payment information is tokenised and never stored directly on our servers. We work with certified processors for all methods including Bitcoin, Visa, Mastercard, Ethereum, Skrill, Tether, Dogecoin, Litecoin, TRON, Neteller, MuchBetter, and USDT. Access to sensitive records is restricted to authorised staff only, and we conduct regular security audits.
We do not sell your data to third parties. We may share information with payment providers, regulators, and fraud prevention services as required by law or our licensing obligations. If you contact our support team via email, live chat, phone, Facebook, or Telegram, those interactions are logged for service quality and dispute resolution purposes.
You have the right to request what data we hold, correct inaccuracies, or request deletion subject to legal retention requirements. Australian users benefit from additional privacy protections under relevant local law. For data breaches or security concerns, contact our support team immediately. We review our data practices regularly to maintain alignment with evolving standards and player expectations.
Data Storage
How we protect and retain your information
RocketPlay Casino maintains personal and financial information on secure servers located in data centers compliant with international security standards. We retain your account information, transaction history, and identity verification documents for the duration of your player account and for a minimum of five years following account closure or final transaction. This extended retention period allows us to fulfill legal obligations, resolve disputes, and maintain accurate records for auditing and compliance purposes.
All player data is encrypted in transit and at rest using industry-standard AES-256 encryption. Our systems undergo regular security assessments and penetration testing to identify and address potential vulnerabilities before they can be exploited. We implement strict access controls, ensuring only authorized personnel with legitimate business reasons can view sensitive information. Daily automated backups protect against data loss, with copies stored in geographically separate locations to ensure recovery capability if primary systems fail.
Payment information related to credit cards, Bitcoin, Ethereum, Litecoin, Dogecoin, USDT, Tether, and other accepted methods is processed through Payment Card Industry Data Security Standard (PCI DSS) compliant payment gateways. We do not store full credit card details on our servers; instead, we use tokenization to reference payment methods securely. Should you request account deletion, we will remove personal data within 30 days, except where legal obligations require retention. Certain transaction records may be anonymized rather than deleted to maintain compliance with anti-money laundering regulations and financial reporting requirements.
User Rights
Your rights over your personal information
At RocketPlay Casino, we recognize your fundamental rights regarding your personal data and privacy. You have the right to request access to any information we hold about you, including account details, transaction history, and communication records. This access request can be submitted through our dedicated Privacy Officer contact page or via live chat, email, or phone, and we will respond within 14 business days with a complete and portable copy of your data.
You also hold the right to correct or update your personal information at any time. If you discover any inaccuracies in your profile or account records, you can modify this information directly through your account settings or request assistance from our support team via email, live chat, phone, Facebook, or Telegram. We will implement all corrections immediately upon verification.
Your right to data deletion is recognized under specific circumstances. While we must retain certain records for regulatory and anti-fraud purposes, you may request removal of non-essential personal data at any time. Account closure is available on demand, and upon verification, we will process your request within 10 business days, retaining only the minimum required for financial reconciliation and regulatory compliance.
We respect your right to withdraw marketing consent at any time. Unsubscribe options are available in every promotional communication, and you can adjust your communication preferences in your account settings. Should you believe your rights have been violated or mishandled, you have the right to lodge a complaint with us first, and then escalate the matter to data protection authorities in your jurisdiction if unsatisfied.
GDPR Compliance
Your privacy rights under European data protection law

